Terms of use
What you get, what we don’t promise, and how money works. The same rule as the rest of this site: only what is already true and already published. Where a term hasn’t been settled, it says so rather than borrowing boilerplate.
Last updated 14 October 2026
Who you are contracting with
Cambray Design Limited, registered in England and Wales, trading as Audience Intel. Contact: ian@cambraydesign.co.uk.
Being finalised
Company registration number and registered office address are not yet published here. Ask us and we will give them to you in writing.
What the product is
Competitor intelligence for UK businesses: reports built from public information about your business and the competitors named in the report. This covers the free Insight Report, the report unlock, and the paid plans and one-off products listed on the pricing page, on the terms stated there. Only products shown there with a checkout are available to buy online. Intel loops (recurring watches) are not yet offered.
Every claim in a report carries one of two labels. Measuredmeans it was checked in the site’s own code and you can verify it yourself in your page source. Inferredmeans it is an AI assistant’s reading. Nothing else ships. Scores are computed in code from a published rubric; no score is ever spoken by a model.
What we do not promise
We do not guarantee results. Where a report estimates what an insight is worth, it shows the data the estimate was computed from and says plainly that it is not a guarantee — you decide whether the insight gives you an edge.
If you find a genuine factual error in a report, tell us. We would rather correct a report than defend one.
Sample and demonstration reports on this site use synthesised reference firms and are labelled as such. We do not publish a real client’s report without their permission.
Paying and cancelling
Payment is taken by Stripe on Stripe’s hosted checkout. For subscriptions, you can cancel at any time from your account, which opens Stripe’s billing portal — no phone call, no retention script. Access runs to the end of the period you have already paid for.
Being finalised
Whether the published prices are stated inclusive or exclusive of VAT is not settled on this site. Ask us before you buy and we will confirm it in writing.
Refunds
Two refund policies are published, and both are real. They are restated here from the FAQ, which remains the source:
- The report unlock.If the report doesn’t surface findings your firm would act on, reply to your purchase confirmation email within 90 days of purchase and we will refund the unlock in full.
- The Team plan’s Foundation Month carries an unconditional 30-day money-back. Email us within 30 days and we refund it in full. No form, no reason required, no conditions.
For our other products we have not published a blanket refund policy. Rather than invent one here: email us and a person will answer.
The research
The published research is free to read and to cite.
Outreach
If we contacted you first, the rules we followed — and how to opt out — are set out under outreach and PECR.
Terms not settled here yet
Being finalised
Governing law and jurisdiction, limitation of liability, acceptable use of the API and the MCP server, any service-level or uptime commitment, and whether you contract with us as a business or as a consumer are not settled on this page. We would rather leave them blank than publish boilerplate nobody here has decided. Until they are published, email ian@cambraydesign.co.uk and we will answer the specific question you have.